Frequently Asked Questions (FAQ)
General Questions
Q: What is Tradeshow Factory?
A: Tradeshow Factory is your one-stop shop for high-quality tradeshow displays, booth packages, banners, tents, tablecloths, and promotional giveaways. We provide businesses and event exhibitors with professional and customizable display solutions to make an impact at any event.
Q: Who can benefit from your products?
A: Our products are perfect for businesses, event planners, exhibitors, marketers, and anyone looking to create a professional and engaging presence at tradeshows, conventions, corporate events, and expos.
Q: Do you have a physical store or showroom?
A: We primarily operate online but can assist with product inquiries and orders over the phone or via email. Contact us at 905-896-6408 or sales@tradeshowfactory.com for personalized support.
Ordering & Customization
Q: Can I customize my tradeshow display?
A: Yes! We offer fully customizable banners, backdrops, tablecloths, tents, and booth packages. Simply provide your logo, artwork, and design preferences, and our team will bring your vision to life.
Q: What file formats do you accept for artwork?
A: We accept high-resolution files in formats such as AI, EPS, PDF, PNG, and JPEG. Vector files (AI, EPS, or PDF) are preferred for the best print quality.
Q: What are the setup and artwork charges for custom imprints?
A: There is a setup charge of $30 per order. Additionally, if artwork adjustments are needed, an artwork charge of $100 per hour will apply. The total artwork cost depends on the complexity and time required for adjustments.
Q: Do you offer design services?
A: Yes! If you need help creating or adjusting your design, our team can assist in making your display look its best.
Q: How do I place an order?
A: You can place an order through our website or contact us directly at 905-896-6408 or sales@tradeshowfactory.com for assistance.
Shipping & Delivery
Q: How long does it take to receive my order?
A: Production times vary depending on the product and customization. Standard turnaround is 7 business days, but rush orders may be available upon request.
Q: Do you offer shipping across Canada?
A: Yes, we ship throughout Canada. Shipping rates and delivery times depend on your location and order size.
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email to monitor your shipment.
